CONTACT US
If you have any questions you would like to ask us, please do not hesitate to send us an email. We will try to respond as soon as possible.
Address
Regia Douro Park, S/N,
5000-033 Andrães, Vila Real
PORTUGAL
customer@thewinefellows.com
If you have any questions you would like to ask us, please do not hesitate to send us an email. We will try to respond as soon as possible.
Regia Douro Park, S/N,
5000-033 Andrães, Vila Real
PORTUGAL
customer@thewinefellows.com
Designação do projeto | PROJETOS INDIVIDUAIS – INTERNACIONALIZAÇÃO E-COMMERCE E TRANSFORMAÇÃO DIGITAL | BREXIT – DIVERSIFICAÇÃO DE MERCADOS | ACELERADOR DE EXPORTAÇÕES
Código do projeto | NORTE-02-0752-FEDER-047785
Objetivo principal| Reforçar a competitividade das PME
Região de intervenção |PROGRAMA OPERACIONAL REGIONAL DO NORTE
Entidade beneficiária | VINESEL – PORTUGAL WINE SELECTION LDA
Data de aprovação | 13-11-2020
Data de início | 07-11-2020
Data de conclusão | 09-05-2022
Custo total elegível | 425 323,76 €
Apoio financeiro da União Europeia | FEDER – 191 395,69 €
Apoio financeiro público nacional/regional | Quando aplicável
A plataforma de e-commerce Portugal Wine Selection desenvolve a sua atividade inteiramente de forma digital em termos de modelo de negócio, desenvolvendo a sua marca no mercado internacional. Para tal, irá recorrer a campanhas de marketing online internacional, campanhas de CRM, social media marketing, content marketing, entre outros. Também a inserção em marketplaces eletrónicos fará parte da estratégia da empresa, por forma a entrar corretamente nos mercados já definidos. Através do uso de ferramentas de marketing internacional, serão criadas estratégias comuns à internacionalização do conceito, serviços e produtos associados à empresa. Adotando uma estratégia global e orientada para a promoção para os mercados externos, com o objetivo de expandir o negócio e internacionalizar o conceito e a plataforma são objetivos comuns da empresa, por forma a criar um negócio sustentável e com elevada propagação através do uso de ferramentas de marketing internacional.
These Terms and Conditions govern your use of the website www.theportuguesewinefellows.com (“TPWF Website”) and your relationship with Vinesel – Portugal Wine Selection, Lda. (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the TPWF Website. If you have any questions on the Terms and Conditions, please email us at customer@thewinefellows.com.
By using the TPWF Website, you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include the consumer terms of sale.
The purchase of any product in the Online Store of the TPWF Website, implies acceptance of the present Terms and Conditions.
Every and any alcoholic beverages available for sale in our Online Store can only be acquired by a person of legal age in their respective country.
To register and place orders on the TPWF Website, you must be over the legal age for alcohol consumption in your country. If our couriers are in doubt of the age of the recipient of an order, they will request some form of ID. In the event that this is not satisfied, they are not permitted to leave the package.
You must ensure that the details provided by you on registration or at any time are accurate and complete. You should inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
The Company shall not be responsible for any problem that occurred by inaccurate information provided upon registration or purchase.
When you register to use the TPWF Website, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting customer@thewinefellows.com immediately. If the Company has reason to believe that there is likely to be a breach of security or misuse of the TPWF Website, we may require you to change your password, or we may suspend your account.
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will be under the Privacy Policy terms and conditions.
The terms and conditions of data protection and privacy are available on our Privacy Policy.
The content of the TPWF Website is protected by copyright, trademarks and other intellectual property rights. You may retrieve and display the content of the TPWF Website on a computer screen, store such content in electronic form on disk or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the TPWF Website without written permission from the Company.
Although we aim to offer you the best service possible, we make no promise that the services at the TPWF Website will always meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Company website, you should report it to customer@thewinefellows.com, and we will attempt to correct the fault as soon as we reasonably can. Your access to the TPWF Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel your registration at any time by informing us in writing to customer@thewinefellows.com. The suspension or cancellation of your registration and your right to use the TPWF Website shall not affect either party’s statutory rights or liabilities.
The TPWF Website can provide contents from other Internet sites or resources. While the Company tries to ensure that the material included on the TPWF Website is correct, reputable and of high quality, it does not make any warranties or guarantees concerning that content. If the Company is informed of any inaccuracies in the material on the TPWF Website, we will attempt to correct the inaccuracies as soon as we reasonably can. If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the TPWF Website. Our liability shall not, in any event, include business losses such as lost data, lost profits or business interruption. The Company shall have no liability for any damage or loss resulting from viruses, worms, Trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware. This clause shall not limit or affect our liability resulting from any products sold through the TPWF Website.
As a convenience to customers, the TPWF Website includes links to other web ites or material which are beyond its control.
Part of the TPWF Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the TPWF Website complies with relevant laws and codes. We will not be liable to you for any error or inaccuracy in advertising and sponsorship material.
These terms relate to items supplied to you through the TPWF Website and are part of the General Terms and Conditions.
These terms of sale apply to all goods supplied by The Portuguese Wine Fellows, a trading name of Vinesel – Portugal Wine Selection Lda, a company registered in Portugal under the company number PT515948942, having its registered office at Regia Douro Park, 5000-033 Vila Real, Portugal. No contract exists between you and the Company for the sale of any goods until the Company has received your order together with payment and the Company has accepted your order. Once your payment has been received, the Company will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. The Company’s acceptance of your order brings into existence a legally binding contract between you and the Company. The Company may change these terms of sale without notice to you in relation to future sales.
The Portuguese Wine Fellows reserves the right to modify, without prior notice and at any moment, the information and commercial offer about: products, prices, sales, commercial conditions and services.
The images that illustrate every product in the TPWF Website may vary from the product delivered; these same products are also liable to become out of stock. If on receipt of your order the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and refund or credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on the TPWF Website are accurate at the time you place your order. If an error is found, the Company will inform you by email to the address provided in your order form as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you may be required to pay a delivery charge for the goods, as shown during the checkout process on the Company’s website. If you disagree with the delivery price stated during checkout, then you do not have to proceed with your order. The price of the goods and delivery charges are inclusive of VAT where stated. You will only be asked for your credit/ debit card details after confirming the order and on the website of our payment partners. We don’t have access to the payment information that you post in our payment partner website. All credit and charge cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit and charge cards, the Company may validate the names and addresses supplied during the order process against commercially available records. We may need to contact you by telephone or email to verify details before we are able to dispatch your order.
Under the portuguese law, all displayed prices include the necessary VAT taxes, except when stated otherwise.
Payment for the goods and delivery charges can be made with Paypal account, Maestro, Visa, Mastercard, American Express, Discover or Union Pay supported by the payment merchant Paypal. In all cases, the Company doesn’t have access or records any information on your debit/credit card or bank account.
The membership fee for the The Portuguese Wine Fellows subscription box will be charged to your Payment Method on the specific payment date indicated on the “Account” page. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid membership began on a day not contained in a given month.
If you have any doubts about the billing period, please write to us customer@thewinefellows.com.
You can update your Payment Methods by going to the “Account” page.
You can cancel your The Portuguese Wine Fellows membership at any time, and you will continue to have access to the service through the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial membership periods. To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period.
When ordering, you will be informed of the delivery cost to your address/country during the checkout process. If you can’t find your country in the drop down menu during the checkout process it’s because we don’t deliver to your country. If that’s the case, you can write us to customer@thewinefellows.com and we can try to help you find a solution for shipping your order to your country.
For corporate orders, please contact us at customer@thewinefellows.com to request a quote and we will provide you with our best price for the order and the lowest shipping costs possible. The goods you order will be delivered to the address you provided when you placed your order.
All parcels must be signed for on delivery by a person over the legal age for alcohol consumption.
Every effort will be made to deliver the goods to you within 5 working days; however, in rare cases, this may be as long as 10 working days. A working day is any day other than weekends and Bank or other public holidays (either in your country or in Portugal). The Company will not be liable for any loss or damage suffered by you through any delay in delivery. You will become the owner of the goods you ordered and responsible for the risk of loss or damage to them once they have been delivered to you.
If there are breakages, we will refund the cost of the broken bottles to your credit card or PayPal account, or we will send replacement bottles. We will refund any item that is received broken. Each consignment of goods should be carefully checked upon delivery to make sure that it is intact and in full, if not, you can reject the delivery or formalize the complaint with the courier if the goods are only partially damaged.
Claims for breakages will only be accepted if we are notified within 24 hours of delivery and the damaged products, and their packaging is kept for inspection. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation.
If any of the wines purchased are corked, tainted or out of condition, you should contact us at customer@thewinefellows.com to solve the problem.
You have the right to cancel the contract at any time up to the end of 14 days after you purchased the goods. To exercise your right of cancellation, you must give written notice to the Company by email, to customer@thewinefellows.com and include details of the goods ordered and their delivery. If you exercise your right of cancellation after the goods have been delivered to you, unless the item is defective or we have delivered the item to you in error, you must contact us at customer@thewinefellows.com to arrange collection by our authorized distributor at your expense. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Once you have notified the Company that you are cancelling the contract, the Company will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods from either the cancellation date, or the receipt of the returned goods if applicable. If you do not make the goods available to our authorized distributor as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.
You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected. If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control. If you have any queries, please contact customer@thewinefellows.com.
These terms and conditions and the supply of the goods will be subject to Portuguese law, and the Portuguese courts will have jurisdiction in respect of any dispute arising from the contract.
Praises, complaints or general queries
If you want to contact us with questions or comments, please either email us at customer@thewinefellows.com or write to Vinesel Lda, Regia Douro Park, 5000-033 Vila Real, Portugal.
We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the TPWF Website. Any changes will be notified to you via the email address provided by you or via a suitable announcement on the TPWF Website. Changes will apply to the use of the TPWF Website after the given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the TPWF Website. Your use of the TPWF Website after the date on which the change comes into effect indicates your agreement to be bound by the new Terms and Conditions.
A cookie is an information file that is automatically placed on the hard-drives of the user’s computer, when they access determined websites. The cookie identifies your web browser on the server, allowing it to store the information, giving a better browsing experience to the web user, obtaining more relevant information for navigating our website and/or better usage of it.
The majority of navigational programs allow the acceptance policy of cookies, although it is possible to configure the browser to refuse all cookies (see bellow), or indicate when a cookie is about to be sent. Please note, some parts of our website may not function correctly, in case of refusing cookies.
The Portuguese Wine Fellows uses cookies on its website (directly or through its partners). The collected cookies are used exclusively by The Portuguese Wine Fellows, directly or through its service providers, with the exception of Google Analytics cookies employed within the website. You can obtain additional information on terms of service that Google utilizes its data in: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.
The usage of cookies aims to improve the performance of our website and maximize your browsing experience, also for marketing effects and optimization of solutions and services that The Portuguese Wine Fellows provides to its website users.
All browsers allow the user to accept, refuse or delete cookies, namely through the definitions selection within the respective browser.
Have in mind, therefore, the deactivation of cookies may affect, partially or totally, your navigational experience within the website.
You can configure the cookies in the “options” or “preferences” menu of your browser. Bellow, we indicate the many ways of deactivation of cookies, according to your browser:
VINESEL – PORTUGAL WINE SELECTION Lda. reserves the right to, at any given moment, without previous notice and immediate effect, to alter, add, update or eliminate, partially or entirely, the present information about cookies.
The user must consult periodically this page to confirm for any alterations or updates.
To know more about cookies, visit: www.allaboutcookies.org, where you may find further information on how to run your configurations on different browsers.
The website www.theportuguesewinefellows.com will not collect automatically any kind of personal information from the end user who has not registered, thus allowing for anonymous navigation in the website.
Please read carefully the Privacy Policy as the access to our website and personal information availability imply the acknowledgment and acceptance of the terms herein provided. This Privacy Policy applies exclusively for the gathering and handling of personal information done by Vinesel – Portugal Wine Selection, Lda. (the “Company”, “we” or “us”). Any hyperlink to external website will not be covered by these present privacy policies.
The present Privacy Policy regulates the gathering and handling of personal information provided by the end user, within its prior consent, in any part of the website www.theportuguesewinefellows.com as well as the practice of the rights established by the General Data Protection Regulation (Regulation 2016/679 of the Council and European Parliament, 27th of April 2016).
Any information of any nature regardless of the media, including sound and/or image relatable to a singular identified or identifiable person.
A person is considered identifiable if said person can be identified directly or indirectly by an identity number and one or more specific elements from said person’s physical, physiological, psychic, economic, cultural or social traits.
By default, we will not gather sensible data. Whenever any sensible data is provided, whether under legal obligations or voluntarily provided by the user we will assume total and complete explicit consent to handle said information in the scope of the matter for which said information were provided.
The entity which is liable for gathering and handling of personal data is VINESEL – PORTUGAL WINE SELECTION, lda. that will provide service and, within context, will decide which data to gather, how to handle it and in what finality the data will be used.
VINESEL – PORTUGAL WINE SELECTION, lda. , in the scope of its activity, will gather and handle all necessary personal data for the purpose of processing and delivery of orders, as well as communication with the Clients, inquiries, complaints, statistics analysis and direct marketing, from which the name, address, country, telephone number, fiscal number, electronic mail address shall be gathered and handled.
Any gathered personal data will be handled digitally and in strict accordance with the regulations of the personal data protection, hence will be stored in specific data bases created with the sole purpose of guaranteeing the safety and confidentiality whilst abiding by the accepted technological, technical and institutional information measures, such that the user will be protected from loss, modification, destruction, misuse and/or usage of the gathered data for any other finality which was not given prior consent by the owner of said data.
If you wish to subscribe to our newsletter or we receive an inquiry, you will be presented with a data gathering form.
Should you fill in and submit any of the available forms for the aforementioned finalities we will deem such as a total and complete voluntary consent for the enabling and therefore usage of said information.
The finality for handling of personal data consists in managing and processing orders, communication with the Clients, processing of inquiries and potential complaints.
From time to time, VINESEL – PORTUGAL WINE SELECTION, lda. may use the provided contact data to divulge information it deems relevant to the Client, who is always allowed to forbid receiving these information.
Due to the gathering of data, we might provide further detailed information about the usage of your personal data.
The gathered data are also for exclusive use of VINESEL – PORTUGAL WINE SELECTION, lda. marketing needs, aggregated statistics compilations, general trending elements and measurements for optimization of commercial campaigns and other marketing finalities, promotional or otherwise analytical.
The time which the gathered data will be withhold will vary in accordance with the necessity of the finality of the activity for which they were originally provided and within the applicable legal requirements that may force the withholding of the data for a minimum period of time.
Therefore, and whenever there isn’t a legal requirement, the data will be held and stored only for the minimal necessary time, in accordance with the finalities that motivated the gathering and subsequent handling of said information and will be eliminated when the activity reaches its conclusion.
We remind you that, at any given time, you can request for the deletion of all your personal data from our data bases. This request shall be submitted to the email: customer@thewinefellows.com.
Any request for access, update, rectification, opposition, limitation, removal, portability or non-acceptance of automatized individual decisions of personal data susceptible of identifying you can be requested through direct contact with VINESEL – PORTUGAL WINE SELECTION.
VINESEL – PORTUGAL WINE SELECTION may endorse promotion actions with its clients, unless the Data Owner has opposed to it during data gathering.
If you do not wish to receive this type of communication you can oppose, at any given time, to the usage of your data for the finality of marketing and informative communication, for which you will need to send a written request to VINESEL – PORTUGAL WINE SELECTION.
By default, VINESEL – PORTUGAL WINE SELECTION will not share users’ personal data with Third parties where there is not a contractual link that foresees handling of such data in utmost confidentiality, in accordance with VINESEL – PORTUGAL WINE SELECTION’s privacy policy.
VINESEL – PORTUGAL WINE SELECTION can communicate your personal data to third parties as long as you, the Data Owner have given total and complete consent or within the below mentioned conditions:
VINESEL – PORTUGAL WINE SELECTION will take any adequate measures to ensure that the entities that have access to the data are renowned and provide the highest guarantees to this level, all of which will be duly established and safeguarded in a contract to be signed between VINESEL – PORTUGAL WINE SELECTION and third party.
Therefore, any third party outsourced by VINESEL – PORTUGAL WINE SELECTION will handle the personal data gathered in name and in account of VINESEL – PORTUGAL WINE SELECTION with the duty to adopt the required technical and institutional measures in order to assure protection of personal data against destruction, accidental or illicit, accidental loss, modification, diffusion, or access non-granted and against any other way of illicit use.
In any case,VINESEL – PORTUGAL WINE SELECTION, will remain liable for any personal data gathered.
In case of a few services, cookies (text files saved in the user’s device with the finality to customize visits) can be used to record the number of visits without identifying personally the user. This category of cookies will not gather nor store any kind of user’s personal data and its installation can always be overseen through the user’s browser.
VINESEL – PORTUGAL WINE SELECTION reserveS the right, at any given moment, without prior notice and with immediate effect, however without harm to the legal rights given to Data Owners, to modify, add or revoke, partial or totally the present privacy policy.
Any modification will be immediately disclosed in this same web page, for which we recommend an occasional visit to this page in order to keep track of the most recent version.
If you have any further doubts or inquiries on how VINESEL – PORTUGAL WINE SELECTION will proceed to the handling of your personal data, please, kindly send us your inquiry to the email customer@thewinefellows.com.
Abiding by the present law it is strictly forbidden any copy, reproduction, disclosure, modification, publication or any commercial or non commercial use of any content found in this website without the prior written consent from VINESEL – PORTUGAL WINE SELECTION, under the penalty of legal action being taken.
